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Research has shown that positive emotions foster problem solving, creativity, respect for others' perspectives, and even improved cognitive ability. In addition, feelings of empathy may improve understanding, facilitate communication, and allow us to care for others. Negative feelings, on the other hand, may have a detrimental impact on negotiations and mediation processes. During negotiations, emotions may intensify as a result of perceived rudeness, rule violations, misrepresentation, challenges to one's own authority, or parties sense of shame. Feelings that may dissuade parties from agreeing to a negotiated settlement that appears in all other respects to be reasonable include distrust, anger, fear, contempt, embarrassment, shame, pride, and disappointment. In many instances, these same negative emotions inhibit communication during mediation and make it difficult for parties to engage in constructive discussion. As a result of negative feelings, one party may be antagonistic and resist anything the other party proposes. A person may also seek revenge for what she sees as the bad behavior of the other side. Anger, in particular, sometimes disrupts negotiations by reducing the level of trust, clouding parties judgment, narrowing parties focus of attention, and changing their central goal from reaching agreement to retaliating against the offender. In sum, negative emotions tend to lead toward inaccurate judgments, lessened concern for the other parties preferences, and neglect of one's own instrumental goals. However, there are some instances when the expression of negative emotions can benefit negotiation or mediation. Legitimately expressed anger, for example, can be an extremely effective way to communicate one's commitment, sincerity, and needs. In addition, strategically highlighting one's feelings can sometimes serve as an effective negotiating tactic. Parties need to find ways to express their emotions effectively during negotiations. In Western cultures, this means being assertive without being provocative or confrontational as well as being willing to make small concessions in order to build trust and defuse anger. Negotiators should also learn to recognize anger before it erupts, try to assess the cause of anger, and apologize when appropriate. Finally, empathizing with another party's emotions and sharing one's own vulnerable feelings can help to build trust and provide reassurance. Research has shown that positive emotions foster problem solving, creativity, respect for others' perspectives, and even improved cognitive ability. In addition, feelings of empathy may improve understanding, facilitate communication, and allow us to care for others. Negative feelings, on the other hand, may have a detrimental impact on negotiations and mediation processes. During negotiations, emotions may intensify as a result of perceived rudeness, rule violations, misrepresentation, challenges to one's own authority, or parties sense of shame. Feelings that may dissuade parties from agreeing to a negotiated settlement that appears in all other respects to be reasonable include distrust,

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